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Cleaning Service What do I do if I am not happy with my service?
Sep 07, 20
What do I do if I am not happy with my service?
If you are not happy with your service, we would like to be notified immediately. Our team will return to your premises and re-clean if necessary. Once we have re-cleaned, if you feel that we have still not adequately met ...+
Cleaning Service What will it cost?
Sep 07, 20
What will it cost?
Our pricing is based on the number of bedrooms and bathrooms in your home. You can  go to our booking page, enter all the required information and you will receive an estimate.
Cleaning Service Why do I have to pay for the full price even if two bedrooms do not need to be cleaned?
Sep 07, 20
Why do I have to pay for the full price even if two bedrooms do not need to be cleaned?
The reason for this is that our prices are based on the size of the house, as estimated by the number of bedrooms. We do not charge based on the cleaning of each bedroom.
Cleaning Service How does payment work?
Sep 07, 20
How does payment work?
Clean Refresh London only accepts credit/debit card payments for our cleaning services. For once-off cleaning we usually charge within one week of the booking for the clean being placed. Recurring cleans are charged within one week of carrying out the ...+
Cleaning Service When is your next available appointment?
Sep 07, 20
When is your next available appointment?
You can have a look at date and time availability when you are at checkout.
Cleaning Service My window has not passed but are we still on?
Sep 07, 20
My window has not passed but are we still on?
If you have booked a cleaning based on an arrival window (8:30 to 10:30 for example), this denotes that the team can be there anytime during this period.  We will reach out to you if there are any major issues ...+
Cleaning Service Why is there a two hour window?
Sep 07, 20
Why is there a two hour window?
Our two hour window allows us to handle the unpredictability of cleaning services.  Homes are different sizes and require different levels of effort needed to make them clean.  So predicting the time spent at a home is incredibly difficult. In ...+
Cleaning Service What are your hours of operation?
Sep 07, 20
What are your hours of operation?
Clean Refresh London hours of operations are 8:30 am to 5:00 pm. Our last scheduled service starts at 4:30 pm.
Cleaning Service How long does it take to clean my home?
Sep 07, 20
How long does it take to clean my home?
Service time will vary with the first clean taking longer than general while we get used to your home and exactly what needs to be done. Recurring cleans will be quicker each time without compromising on the quality of our ...+
Cleaning Service Do you bring your own supplies?
Sep 07, 20
Do you bring your own supplies?
Yes, Clean Refresh London cleaners will bring with them their own, safe, family and pet-friendly cleaning supplies needed to ensure your home is sparkling when we leave! You will however, need to please provide, a hoover, a mop and a ...+