Will I always get the same crew?
We will do our best to ensure that you get the same crew each time we clean but it, unfortunately, cannot be guaranteed.
Assigning team members can be a fine balancing act as we have a large team servicing various clients all across London. Our team members each have their own unique cleaning “super powers” and these attributes may be required at different locations. It is, however, our goal to try to assign the same team to you as far as is possible. While we may not be able to guarantee the exact same team each time we clean your property, we can assure you that the team you do receive will be professional, experienced and pleasant.
If you would prefer to have the same team, there are a few things you can do to help us ensure we assign your favourite team to you each time.
- Flexibility around cleaning times,
- Communicate your needs to us, if we know you would like the same team we will do our best to schedule them as such.
- Ensure that you treat your team with kindness and respect.
Several of our clients have communicated their requirements to us and as such receive the same team each week. Generally, even without prior arrangements, we are able to send the same team to your each time. You can, however, rest assured than even if we send different cleaners to you that they will be of the same standard as your regular team. If, however, you are not 100% satisfied with the team we have sent, please let us know immediately so we are able to address these issues and concerns immediately. Your satisfaction is of the utmost importance to us and we take any concerns raised seriously.