Help & FAQs
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Clean Refresh London has a cleaning checklist that is used by our cleaning professionals to make sure that they cover everything that needs to be cleaned. In addition to this checklist, we encourage clients to communicate any additional instructions with us. This ensure that our team cleans everything that you want to be cleaned.
The following extra services are available if needed:
Note: To protect the safety of our professionals, we cannot perform the following types of cleaning services:
Clean Refresh London offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. For convenience and continuity we will automatically schedule the cleaning services on the same day and the same time at the interval of your choice. We send a reminder email and text message reminding you of the upcoming cleanings, allowing you the opportunity to skip or reschedule the cleaning service.
Once-off cleaning can be scheduled at any time. While we understand that sometimes once off cleaning is required, it is important to note that we do offer considerable discounts for recurring cleaning. Recurring cleaning obviously has its benefits and is recommended.
When you move out of a space or have tenants leave a property, it needs to be cleaned and Clean Refresh London can assist with this. Our team will come into the premises and clean baseboards, uncleaned carpets, and other areas that have been “hidden” under furniture for extended periods.
It is important to note that as a cleaning service, we are unable to guarantee your deposit. There are also a few areas that we are unable to clean and assist with. These include moving heavy furniture or climbing ladders, as per our safety policy.
Clean Refresh London only accepts credit/debit card payments for our cleaning services. For once-off cleaning we usually charge within one week of the booking for the clean being placed. Recurring cleans are charged within one week of carrying out the cleaning service.
The reason for this is that our prices are based on the size of the house, as estimated by the number of bedrooms. We do not charge based on the cleaning of each bedroom.
Our pricing is based on the number of bedrooms and bathrooms in your home. You can go to our booking page, enter all the required information and you will receive an estimate.
If you are not happy with your service, we would like to be notified immediately. Our team will return to your premises and re-clean if necessary. Once we have re-cleaned, if you feel that we have still not adequately met your standards, we will offer you a full refund.
Clean Refresh London hours of operations are 8:30 am to 5:00 pm. Our last scheduled service starts at 4:30 pm.
Our two hour window allows us to handle the unpredictability of cleaning services. Homes are different sizes and require different levels of effort needed to make them clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for understanding.
If you have booked a cleaning based on an arrival window (8:30 to 10:30 for example), this denotes that the team can be there anytime during this period. We will reach out to you if there are any major issues however. Alternatively, please contact us here to check on your service.
You can have a look at date and time availability when you are at checkout.
We will do our best to ensure that you get the same crew each time we clean but it, unfortunately, cannot be guaranteed.
Assigning team members can be a fine balancing act as we have a large team servicing various clients all across London. Our team members each have their own unique cleaning “super powers” and these attributes may be required at different locations. It is, however, our goal to try to assign the same team to you as far as is possible. While we may not be able to guarantee the exact same team each time we clean your property, we can assure you that the team you do receive will be professional, experienced and pleasant.
If you would prefer to have the same team, there are a few things you can do to help us ensure we assign your favourite team to you each time.
Several of our clients have communicated their requirements to us and as such receive the same team each week. Generally, even without prior arrangements, we are able to send the same team to your each time. You can, however, rest assured than even if we send different cleaners to you that they will be of the same standard as your regular team. If, however, you are not 100% satisfied with the team we have sent, please let us know immediately so we are able to address these issues and concerns immediately. Your satisfaction is of the utmost importance to us and we take any concerns raised seriously.
Generally we offer our clients a flat rate that remains the same for their cleaning, this allows for everyone to plan and budget accordingly. There are instances where special rules need to be applied, like in the case of heavy-duty cleaning. When this happens we will do our best to ensure that the prices quoted are fair.
We, generally, will send enough staff members to complete the job in half a day. As an example, a standard cleaning service for a 2-bedroom apartment requires 1/2 maids while a 5,000 square foot mansion requiring a move-in service, will require a team of 4-6 people.
Yes, Clean Refresh London cleaners will bring with them their own, safe, family and pet-friendly cleaning supplies needed to ensure your home is sparkling when we leave!
You will however, need to please provide, a hoover, a mop and a bucket.
Please let us know if you would like to provide your own products, we will make sure a note is added to your account after your booking is made so that our team are aware of your unique requirements.
Service time will vary with the first clean taking longer than general while we get used to your home and exactly what needs to be done. Recurring cleans will be quicker each time without compromising on the quality of our service.
The time will also depend on what condition we find your home in. Some homes will require more work and time than others due to the nature of the families living there. Homes with teenagers or many children, pets or where the adults are working from home generally require more work. Our job is to make your life easier by ensuring that your home is left spotless when we leave.
Experience has taught us that a smaller home will generally take our team between an hour and 3 hours to clean while a bigger home can take up to 4 hours to clean properly. We do charge a flat fee for the cleaning so it is not going to cost you more if we go over those hours.